Support

Our Customer Support is here to help should you have any issues or questions regarding billing and technical problems. You will need to be logged in to http://wizard101.co.uk to contact customer support.

Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check your emails at that address!

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down. When you contact support, please ensure that you give us:

  • the account name
  • the character name
  • as much information about what you encountered as you can

NEVER send us:

  • your password
  • your credit card information

The more information you give up front, the faster your ticket can be resolved.