Support

Customer Support is your resource for billing and technical issues. You must be logged in to the Wizard101 website to use our knowledge base or to contact customer support.

Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check your emails at that address!

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down. When you contact support, please ensure that you give us:

  • the account name
  • the character name
  • as much information about what you encountered as you can

NEVER send us:

  • your password
  • your credit card information

The more information you give up front, the faster your ticket can be resolved.