Game FAQ

How to play ... first steps into the world of Wizard101

Wizard101 is an online game, which you can play with other people in a virtual world. Before you can get started, you have to do the following:

How can I chat in Wizard101?

To ensure a safe virtual world experience, Wizard101 offers three different communication options:

  • Menu chat: you can use predetermined phrases to talk to other players here. This option is available to everyone.
  • Text chat: you can type phrases to talk to other players from your friend list, your group or your environment here. Words that are NOT in the Wizard101 dictionary will be displayed as '...'.
  • True Friends Chat: players with no access to text chat may still exchange a True Friend code with friends they know in real life. A True Friend is a player that you know from the real world and with whom you have exchanged a True Friend Code.

Examples of disallowed words are: profanity, cursing and racist comments.

How to get text chat

  • If you are unable to use the chat function, your parents may not have text chat enabled for you.
  • You may also simply have the chat bubbles turned off. You can turn the chat bubbles on and off by pressing the letter 'O' on your keyboard.
  • If you have previously been able to use Text Chat and can no longer access it, it is possible that you have been reported for harassment or other misconduct. Please contact support if this is the case.

How do I restore mana & health?

Collect red and blue wisp-like floating orbs on your path, which can help you regain mana or health.

I have received some treasure cards, how do I use them?

First you have to be sure that you take them from your spellbook and put them in your deck. However, those treasure cards won't be drawn normally during combat, instead you have to drop a card from your hand (by right clicking on it whilst in combat) and then click 'Draw' to draw a new treasure card.

How to get Training Points

Up to level 20 you will receive one training point every 4 levels. After level 20, you will receive one training point every 5 levels. You can also receive training points by completing certain quests. These training points can be used to learn spells from outside your school of focus.

How do I deposit Crowns into my account?

Log on to our Website and click on 'Buy Crowns' in the account management panel. A window will open. Follow the instructions. If you cannot see the Crowns in your account after the transaction, please re-log into your game account.

What can I do with my Crowns and how does the Crown Shop work?

Crowns enable you to buy exclusive items, card sets and mounts. You can get access to the Crown Shop in the game via the SHOP symbol. You can also swap Crowns for club time.

How do I become a member of the Wizard Club?

You can find out all important information here. To select one of the offers, you have to log in on the website with your user account first.

What are Realms?

Wizard101 is divided into several Realms. All Realms are identical and contain all Wizard101 worlds. You can switch back and forth between populated and less populated Realms, as long as you are not in a duel. Simply press the Esc key on your keyboard, the tab on the far right is your Realms tab. Now you can select which Realm and in which area you wish to play in. If you wish to meet a friend in the game, you have to be on the same Realm to find each other!

Why switch Realms?

If your realm gets too full for you, simply look for one that has less players on it. If you are looking for players to go on adventures with, you may wish to switch to a realm with a higher population.

My game is running too slowly, what can I do to fix this?

The first thing you should try is turning off your Quest Helper. You can do this by pressing CTRL + 'T' on your keyboard. If that doesn't help, try going into your options menu during game play and changing the resolution, graphic detail and turning the full screen option off.

What are True Friends?

True Friend codes allow you to chat with people you know in real life. You can talk to them via text chat, even if you are normally only allowed to use menu chat. And this is how it works:

  • Click the "True Friend" button in the Friends Panel.
  • A new window will open containing a code.
  • Enter the code and pass it on to your friend.
  • Your friend now also presses the True Friend button and enters the code. Then they press the "Check Code" button.
  • If the code is entered correctly, you will immediately become True Friends.

Please note that a True Friend code is valid for 2 days only. So player 2 must receive and activate the code within 48 hours.

Will my Wizard be deleted if I stop playing?

No! Even if you can't play for a while, your wizard will be safely stored at the Ravenwood School of Magical Arts. This also counts if you have uninstalled Wizard101. Please note:

  • If you reinstall the game again, your wizard may be wearing his/her starter outfit. You can verify that your wizard is still wearing the clothing you left them with by checking it in your backpack. It just takes a little time for your computer to download all the game information.
  • If you are logged off in a subscription area and your subscription expires, you will be returned to Ravenwood Commons after the next login. From there you can continue your adventures in the Free to Play areas of Wizard101.

How do I delete my wizard?

If you want to delete one of your wizard characters, you can do it over the character selection. Select a wizard and click on "Delete". Now enter ABRACADABRA to confirm that it is not a mistake. If you deleted a wizard by accident, please contact our Support.

How can I delete my user account?

To delete your user account, please click on the corresponding link in your account management panel and then click on the "Delete account" button in the pop up window.